Instituto Superior Técnico

Área de Estudos, Planeamento e Qualidade

Surveys

AEPQ and its structures conduct various surveys under the scope of their projects and within in their areas of action. AEPQ also provides consulting through a structure for Surveys (SEI), offering the other IST services, as well as other customers a methodological validation service of surveys per questionnaire and interviews. On-going and closed projects may be viewed according to the following topics: internal user satisfaction evaluation surveys, IST core activity evaluation surveys, surveys conducted by external organizations.

Internal user satisfaction evaluation surveys

This topic provides the results of the surveys on the evaluation of IST user satisfaction, which allow to determine the quality of the institution’s services.

IST core activity evaluation surveys

This topic provides the results of the surveys on the evaluation of the IST core activities (teaching, R&D and link to society), which allow for better knowledge and analysis. Some surveys, which are the responsibility of other IST services or units, have the collaboration of AEPQ to validate the methodologies adopted, taking into account the proposed objectives.

Surveys applied by external entities

This topic provides the results on the surveys applied to IST population by external entities. After AEPQ’s opinion, the surveys are subject to the authorization of the Management Board.